Shipping and Delivery :

Orders are typically processed within 1-2 business days after they are placed. During peak seasons or promotional events, processing times may vary.

Delivery Timeframes Policy :

Delivery times depend on the shipping method selected and your location. Estimated  Shipping  8-15 Days after confirmation of the order placed. While we strive to meet estimated delivery times, unforeseen circumstances may cause delays. www.bnex.in E-Commerce is not responsible for delays caused by the shipping carrier or customs processes.

Terms and Conditions :

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

After we collecting the return product its may process 9-15 days and also to deliver customer takes 8-15 Days again.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as innerwear, sanitary product, food, flowers, handicrafts, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery

Only regular priced items may be refunded. Sale items cannot be refunded.

Refunds :

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds :

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bnex.in.

Exchanges :

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@bnex.in.

Gifts :

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns :

To return your product, you should mail your product to: sales@bnex.in.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at:  info@bnex.in for questions related to refunds and returns.